Shipping policy

Last updated: November 12, 2026

Where we ship

Anywhere in the United States that USPS delivers letter mail, including PO boxes, US territories and military addresses. We do not ship outside the United States.

What it costs

Nothing. Shipping is free on every order.

When it ships

Every order is printed after you pay. We mail within 5 business days of payment, and usually much sooner. Business days are Monday to Friday, excluding federal holidays. If we cannot mail your order within 5 business days, we will email you before then with a new shipping date, and you can cancel for a full refund instead.

How it ships

By USPS First-Class Mail, as a letter in our own envelope. Delivery usually takes 3 to 7 days after mailing, so plan on one to two weeks door to door, and order two weeks ahead if it has to land on a date.

Tracking

You will get an email when your order is mailed. When we have it, the email links to the envelope's progress through USPS sorting facilities. Letter mail is not scanned at your door, so the last update you see may be the sorting facility near you.

Wrong address

Check your address at checkout; we print exactly what you give us. If you spot a mistake, email us right away and we will fix it if the order has not been mailed. If an envelope comes back to us as undeliverable, we will mail it again to a corrected address, free.

Lost or damaged in the mail

If your envelope has not arrived three weeks after the shipping email, email us and we will print and mail it again free. If it arrives damaged, email us a photo within 30 days of the shipping email and we will do the same. Either way it is once per order, and if the reprint does not arrive either, we refund the order.

Gifts

Put the recipient's address at checkout. The envelope holds the stickers; the receipt goes to your email.

Returns

All sales are final: we do not take returns or exchanges. Our Return Policy has the details, and says what we do when an order is late, lost, damaged or wrong.

Contact

customerservice@stickersurprise.me, (914) 999-9744 StickerSurprise.Me LLC, 418 Broadway #12189, Albany, NY 12207, United States