Refund policy

Last updated: November 12, 2026

Every sheet is printed to order, and its page shows the design you will get. So all sales are final: we do not take returns or exchanges. We do put it right when an order is late, lost, damaged or wrong. Here is all of it.

No returns or exchanges

We do not accept returns or exchanges, and we do not give refunds for a change of mind. That holds for every order, sale-priced orders included. Please don't mail sheets back; we can't process a return.

Where this page does promise a refund, it goes to the payment method you used, with no fees, and usually appears within 5 to 10 business days, depending on your bank. You can ask us for a written copy of this policy at any time, and nothing here takes away rights you have under the law of your state.

Lost, damaged or wrong

If your envelope has not arrived three weeks after our shipping email, email us and we will print and mail it again free. If it arrives damaged, or holds the wrong sheet or a misprinted one, email us a photo within 30 days of our shipping email and we will print and mail the right sheets free. Either way it is once per order, and if the reprint does not arrive either, we refund the order.

If we are late

We mail every order within 5 business days of payment, and usually much sooner. If we cannot, we will email you before then with a new shipping date, and you can cancel for a full refund instead.

Cancelling an order

We print soon after you pay. If you need to cancel, email us right away: if nothing has printed yet we will refund you in full. Once your sheets have printed they ship, and the sale is final.

Contact

customerservice@stickersurprise.me, (914) 999-9744 StickerSurprise.Me LLC, 418 Broadway #12189, Albany, NY 12207, United States