Privacy policy

Last updated: November 12, 2026

What changed in this version: we now sell sheets from a catalogue, and this page describes how a catalogue order is handled.

This Privacy Policy describes how StickerSurprise.Me LLC ("StickerSurprise.Me", "we", "us" or "our") collects, uses and discloses your personal information when you visit stickersurprise.me (the "Site"), buy from us, or otherwise communicate with us (together, the "Services"). "You" means anyone who uses the Services, whether as a customer, a visitor, or someone whose information we have received under this policy, such as the recipient of a gift. StickerSurprise.Me LLC is the controller responsible for your personal information.

Please read this policy carefully. By using the Services you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not use the Services.

The short version

• We collect what is needed to take your order: your name, email, shipping address and payment confirmation.
• Your name and address go to EasyPost and USPS to get the envelope to you. Nothing else does.
• We advertise on TikTok, Instagram and Facebook, and may use Google. Their pixels see what you look at and buy on our Site, and you can opt out.
• We may send you marketing email if the "Email me with news and offers" box is ticked when you check out or sign in. It is ticked by default in the United States and you can untick it; every marketing email has an unsubscribe link. We never send texts, and we never sell your information for money.

Changes to this policy

We may update this policy to reflect changes in our practices or for legal, operational or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date above. If a change is material, we will also say so in a note at the top of this page for at least 30 days.

What we collect

Information you give us

• Order information: your name, email address, shipping address and billing address, confirmation of payment, and whether the "Email me with news and offers" box was ticked when you checked out or signed in. We do not ask for a phone number at checkout. If you send a gift, the recipient's name and address, which you promise you are allowed to give us.
• Account information: if you sign in to see your orders, Shopify emails you a one-time code. There is no password. Your account holds your name, addresses and order history.
• Customer support information: whatever you include when you email or call us, such as a photo of a sheet that arrived damaged.

Information we collect automatically

When you use the Site we, and the third parties described under "Advertising", may automatically collect information about your device, browser, network connection and IP address, and about how you use the Site: the pages you view, what you add to your cart and what you buy ("Usage Data"). We do this with cookies, pixels and similar technologies.

Information from others

• Shopify, which hosts and runs our store, provides us with order, account and Usage Data and its own fraud analysis of each order.
• Payment providers (Shopify Payments, Shop Pay, Apple Pay and Google Pay) collect your payment details to process your payment. We see that you paid and the last digits of your card, never the full number.
• Advertising platforms may tell us which of our ads led to a visit or a purchase.

How we use your information

Making and delivering your order

1. Shopify takes your order and your payment.
2. A computer of our own, attached to our printers, reads the order from Shopify: the sheets you bought, and your name and shipping address. It prints the sheets and the postage label. It keeps a record of what it printed and of the postage it bought, with no name or street address in it; the postal barcode in that record includes your ZIP code.
3. We buy USPS postage through EasyPost, which receives your name and postal address and nothing else, and reports scans of the envelope on its way to you. EasyPost keeps shipment records for its own compliance period, which it states as at least three years. USPS receives your name and address on the envelope.
4. Shopify sends your order confirmation and shipping email on our behalf.

Everything else

• Customer service, reprints and refunds.
• Marketing email, if the "Email me with news and offers" box was ticked when you checked out or signed in: occasional news and offers, each with an unsubscribe link.
• Advertising and measurement, described below.
• Security and fraud prevention, including Shopify's fraud analysis of orders.
• Complying with the law, enforcing our terms, and protecting our rights and yours.

Cookies

Our store runs on Shopify, which sets the cookies needed for the cart, checkout and sign-in, and cookies for its analytics. Shopify explains them at https://www.shopify.com/legal/cookies. The Site itself sets no cookies of its own. Advertising pixels set their own cookies, described next.

You can set your browser to reject or delete cookies. Blocking them may stop the cart or checkout from working, and it does not by itself stop information reaching our advertising partners; use the choices under "Your privacy choices" for that.

Advertising, and tracking by others

We advertise on TikTok, Instagram and Facebook. To measure those ads we use, and may use, pixels, web beacons and other storage technologies from third parties, including TikTok, Meta (Instagram and Facebook) and Google, to collect or receive information from our Site and elsewhere on the internet, and those third parties use that information to provide measurement services and to target and deliver ads. This means other parties may collect information about your online activity over time and across different websites when you use our Site.

What they receive from our Site: the pages you view, what you add to your cart, and what you buy (the product and price). Depending on the settings we choose in each platform's Shopify app, they may also receive a hashed (scrambled) version of your email address, name and location, so the platform can match a purchase to an ad without receiving those details in readable form. If we add Google Analytics, it will collect Usage Data about how visitors use the Site; Google explains how it uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

Under some state privacy laws this counts as "sharing" or "selling" personal information for targeted advertising. It is the only sense in which we do either, and we never sell your information for money.

Your privacy choices

• The "Your privacy choices" link at the bottom of our Site lets you opt out of this data sharing for the browser you are using. Shopify shows the link to visitors from states whose privacy laws provide this opt-out; if you do not see it, the platform links below do the same job.
• If your browser sends the Global Privacy Control signal from one of those states, we treat it as that same opt-out for that browser, automatically.
• Industry opt-out: https://www.aboutads.info/choices.
• TikTok: the "Ads" setting in the TikTok app, or, without an account, TikTok's web form at https://www.tiktok.com/legal/report/privacy. TikTok's privacy policy is at https://www.tiktok.com/legal/page/us/privacy-policy/en.
• Meta: ad settings in Accounts Center at https://accountscenter.facebook.com. Meta's privacy policy is at https://www.facebook.com/privacy/policy.
• Google: https://adssettings.google.com, and the Google Analytics opt-out add-on at https://tools.google.com/dlpage/gaoptout.

Do Not Track

We honor the Global Privacy Control signal as described above. We do not respond to the older "Do Not Track" browser setting, because there is no common standard for what it means.

Who we share information with

We disclose personal information to:

• Vendors who perform services for us: Shopify (store, checkout, payments, email, customer accounts and fraud analysis), EasyPost (postage), USPS (delivery), and Namecheap (hosts our email, so anything you email us is stored there).
• Advertising partners: TikTok, Meta and Google, as described under "Advertising".
• People you ask us to share with, such as the recipient of a gift.
• Anyone the law requires, for example in response to a subpoena; and, if our business is ever sold or merged, the new owner, who will be bound by this policy.

Over the past 12 months (we opened in 2026) we have disclosed the following categories of personal information for the purposes above:

• Identifiers (name, email, addresses) and order information: to Shopify, EasyPost and USPS.
• Commercial information (what you bought) and Usage Data: to Shopify and to our advertising partners.

The disclosure to advertising partners is what the law calls "sharing" or "selling" for targeted advertising; the rest is not. We do not ask for sensitive personal information, and we do not use personal information to infer characteristics about you.

Each vendor handles your information under its own privacy policy: Shopify (https://www.shopify.com/legal/privacy), EasyPost (https://legal.easypost.com/#privacy-policy), USPS (https://about.usps.com/who/legal/privacy-policy/) and Namecheap (https://www.namecheap.com/legal/general/privacy-policy/).

Links to other sites

Our Site links to our social media profiles and to the vendors above. We do not control those sites, and this policy does not cover them; please read theirs. We do not currently host reviews or other public content on the Site.

Children

Our Site is for a general audience. We sell to people 13 and up (under 18 with a parent's permission). It is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe a child under 13 has given us personal information, email us and we will delete it. As of the date above we have no actual knowledge that we share or sell personal information of anyone under 16.

Security and retention

No security measure is perfect, and information you send us in transit may not be secure; please do not email us anything sensitive. Our store, checkout and payments run on Shopify, which is certified to the highest level of the payment card industry's security standard. We keep your information only as long as we need it:

• Order records: for as long as tax and accounting rules require, generally seven years.
• Your account: until you ask us to delete it.
• Support emails: as long as we need them to help you.
• With our vendors: EasyPost at least three years; Shopify for as long as we are its customer.

Your rights and choices

Depending on where you live, you may have some or all of these rights. They are not absolute, and in some cases we may decline a request as the law allows.

• Access: ask what personal information we hold about you and how we use and share it.
• Correction: review and change your name and addresses in your account, or ask us to correct anything.
• Deletion: ask us to delete your personal information. We may keep order records that the law requires us to keep.
• Portability: ask for a copy of your information in a usable format.
• Opt out of sharing for targeted advertising: use "Your privacy choices" on the Site, or send the Global Privacy Control signal, as described above.
• Restriction and withdrawal of consent: ask us to stop or limit a particular use, or withdraw consent you have given.
• Appeal: if we decline a request, you can ask us to reconsider by replying to our answer.

To make a request, email customerservice@stickersurprise.me, which is our designated address for privacy requests, or write to us at the address below. We will check that the request comes from the email on your order or account before acting, and we will answer within 45 days. You can have someone make a request for you if they show they are authorized. We will not treat you differently for exercising your rights.

Communication preferences: marketing email goes to people whose "Email me with news and offers" box was ticked at checkout or sign-in. The box is ticked by default in the United States; untick it, use the unsubscribe link in any marketing email, or email us, and we stop. We do not send texts. Emails about an order you have placed cannot be turned off while the order is open.

Complaints

If you have a complaint about how we handle your information, email us and we will do our best to put it right. Depending on where you live you may also complain to your state attorney general or privacy regulator.

Where we operate

We are in New York, we sell and ship only to addresses in the United States, and the Site is in English and priced in US dollars.

Contact

StickerSurprise.Me LLC 418 Broadway #12189, Albany, NY 12207, United States customerservice@stickersurprise.me (914) 999-9744